Integrity Policy

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Date/version: 2019-04-30 is owned and operated by Iternio Planning AB (“Iternio”), a company based in Sweden, founded and operated by the developers of Iternio offers planning-as-a-service to third party web sites and apps via its Route Planner API. This document describes our use and storage of personal data for both services.

The following policy reflects how Iternio collects and processes data in connection with its services. This document will be updated continuously with the development of our services. This version is updated as per April 2019.

Our role when it comes to personal data

Iternio Planning AB is a Swedish limited company, company registration number 556911-5487, Scheelevägen 15, SE-22370 Lund, Sweden. The easiest way to contact us is by e-mail to our CEO, Dr Bo Lincoln at

Iternio is “Data Controller” for the personal data that we process, which means that we determine why and how personal data is collected and processed by us. As Data Controllers we are legally responsible for our processing.

Our approach to (not) collecting personal data

The European General Data Protection Regulation “GDPR” and its equivalents around the world encourage us to avoid processing personal data and to limit the processing to what is necessary in order to fulfil legitimate purposes. We are also encouraged to be open (transparent) about it, so that people know why and how data about them is being used.

Our business is based on data, the analysis and presentation of which is the core of our services. But Iternio has actively designed its software and services in order to collect and store necessary data without process­ing personal data. As interested as we are in data related to the use and performance of different electric vehicles in different environments and under different circumstances, we are correspondingly un-interested in the identity of our users. It is completely optional, but we would be most thankful if you would share vehicle and driving data with us so that our services can maintain a high quality.

We do not sell or transfer any personal data about our users or any other individuals. However, we reserve the right to publish content-based ads on our services, such as Tesla related ads to Tesla owners.

Why we collect data about you

User account and login data

A user may register an account for using our web-based services and can then access the service from different devices with the same settings and user data. In order to provide user accounts, we store the name of the user, e-mail address and password (all provided/chosen by the user). We also store the personal settings chosen by the user and the last destination searches.

Vehicle, driving and charging related data

The quality of our services is dependent on gathering and analyzing data about how vehicles are being driven and charged under different conditions. Some users chose to provide us with more detailed data from their vehicle, such as charging status, temperatures, speed etc. We may in such cases store a unique identifier of the vehicle in order to identify the brand, model, battery, power consuming options, and other vehicle specific data.

When and how we collect data

We collect user account data when you open a user account (optional), when you change the user settings or by collecting information provided by you, such as actual (stated) name, user name, e-mail address and pass­word. We also gather information generated by your use of our services while logged in, including starting point, destination and current GPS position. The previous 15 searches (destinations) made from your user account are stored with your account for easy access.

In addition, the entire last/current route plan may be stored in further detail, to be accessible from the user’s different devices.

The types of data we collect

We collect user data, such as stated name, user name, e-mail address and password, for administration of user accounts (optional). We may also collect information about how different vehicle models are driven and charged.

We do NOT collect or store any “special categories of data” as defined in the GDPR (e.g. related to bio­metrics, health, sexuality, political or religious views etc) and we encourage you NOT to provide any such information in any communication with us. However, with the approval from the user, we may temporarily store GPS- and search related data that some people could consider to be sensitive information about their travelling destinations.

Your choices and rights

As an individual you have certain rights under the GDPR. You can exercise your rights by sending us an email at

You have the right to access information we hold about you, including:

  • the categories of data we’re processing
  • the purposes of our data processing
  • the categories of third parties to whom the data may be disclosed
  • how long the data will be stored (or the criteria used to determine that period)
  • your other rights regarding our use of your data

We will provide you with the information as soon as we can but always within one month of your request. There may be situations where we cannot provide certain information, for example if doing so would adversely affect the rights and freedoms of somebody else. If so, we will tell you about it.

If you have a user account, you can at any time access and change the user data or preferences.

How we store and secure your personal data

First, we try to avoid storing “personal data” (information that could, directly or indirectly, be connected to an individual). Therefore we “anonymize” the data, when possible. For example, the vehicle GPS positions for the first and last kilometer of routes driven are filtered out before it is stored in our database, in order to avoid indirect connection between a vehicle/user and certain addresses. Serial numbers for user vehicles are “one-way encrypted”. This makes it possible for our system to recognize a certain vehicle again, if the serial number is presented to us, but we cannot go the other way, so we cannot find a serial number based on other information.

Our services may make it possible for users to give us access to data from third parties, such as “My Tesla” for Tesla owners. For security reasons we do not store MyTesla tokens permanently on our servers, only in your own browser. If you allow “36 h background sharing”, we will temporarily keep your token in server RAM for up to 36 hours.

How long we keep your data stored

Your user account and data related to it will be stored as long as you chose to maintain the account. Data deleted by the user will immediately be deleted from our main systems and within 90 days from all backups.

Anonymous (thus not personal) data derived e.g. from the use of our services or otherwise provided to us will be stored and used as long as it is useful information, without any specific limitations.

International aspects – where your data is stored

Our data is stored on servers located in Sweden, including backups. We will not transfer personal data to countries outside of the EU (but we will of course give our logged-in users access to their own account data).  


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